FAQ's                                                                                                                   

• Registration Questions


• Playing Questions


• Cashier Questions


• Software Questions


• Technical Questions


• Misc Questions

Registration Questions                                                                              

Q: I submitted my registration but I didn’t get a confirmation email. Does that mean I can’t start playing?
A: Correct, you cannot start playing until you receive a registration confirmation email and click on the confirm registration link. Once you receive your confirmation email and click on the link, it means your account has been successfully added to our player directory.

If you do not receive an email confirming your registration confirmation, please contact the Sneak Poker Team at support@islandpoker.com. To allow us to service you in an efficient manner, please provide a brief description of the nature of your problem. Sneak Poker endeavors to resolve all customers’ issues and concerns in a timely manner.

Q: After I click the confirm registration link, can I start playing immediately?
A: Upon receipt of your registration confirmation email, you will be asked to click a confirmation link. Once you have validated your registration by clicking the link, you will be able to play immediately for play money and, real money games will be available as soon as you make your first deposit.

Q:I got my confirmation email but when I clicked on my confirmation link, I got an error. What should I do?
A: Please contact The Sneak Poker Team at support@islandpoker.com with a brief description of the nature of your problem.

Playing Questions                                                                                         

Q: How do I get to a table?
A: To get to a table, simply follow these steps:

• Log into Sneak Poker, the first thing you will see is the Lobby.
• Click on the type of game you wish to play.
• A screenshot with description will show. Click Play Game to enter the game's lobby.
• Click on the specific table you would like to go to.
• Click on Join Table.
• If you wish to play, choose a seat. If not you will only be “Watching” the game
• To place your name on a waiting list – select a table from the Lobby and click “Join Waiting List”.

Q: Can I just watch a game but not play?
A: Yes. If you only wish to watch a table, click Join Table, but do not choose a seat.

Q: I’ve been watching a table and now there are some empty seats. Can I start playing? How do I do this?
A: The guidelines are that players are free to sit down and play at any table where there are empty seats. To sit down at the table, click on the open seat and you will be requested to enter the amount of money you would like to bring to the table. If you have not yet logged in, you will be asked to do so.

Q: I made a mistake with the amount of money I want to bring in. Can I correct it?
A: Once you have submitted the amount of money you are bringing to the table, you cannot reduce it without leaving the table and rejoining. You can leave the table by clicking “Leave Table” near the top of the Sneak Poker screen. If you wish to add money to what you brought to the table, click on the dollar sign, located near the bottom left corner of the screen.

Q: I closed the program by mistake. Can I return to the game? What about my money?
A: Once you shut down Sneak Poker, you have left the table. If in the middle of a game you will see a pop-up which says "You have chosen to leave the table. Your cards will be folded when it's your turn." If you press OK, your cards will be folded and you will be required to payout according to your hand. If you press Cancel, you will be returned to the game.

Q: I lost my Internet connection in the middle of a game. What do I do?
A: The software will automatically attempt to reconnect you to the game in progress. If the software is unable to reconnect, please restart the Sneak Poker software. See our "All-Ins" or "Disconnection" policy within "The Games" section of the particular game you were playing.

It is a good idea to check on your Internet connection status regularly, this information is provided within the game window in the lower left hand corner. Your Internet connection is rated in the following order, Good>Fair>Poor>None.

Q: How can I get a summary of my games?
A: In order to review your statistics from your games, click on "Options" from the Lobby, then “Reports”. You will be asked to login if you have not done so already.

Q: I want to review the statistics from a game but I can’t remember the game number. How can I find out the game number?
A: You can also retrieve a list of the games you have played in by selecting the start and end date range. This will display the list of games for the date range you have specified. From this list, you can click on the particular game you would like to review the statistics on.

Q: Can I play at multiple tables at the same time?
A: Yes, simply select an additional table and enjoy.

Q: How do I cash in my winnings?
A: Click the Cashier button near the top right corner and then select Request Payout. You will be able to specify an amount of money up to your real money balance.

Q: Can I cash out my chips while I’m at a table?
A: No, in order to cash your chips, you must leave the table before proceeding to the Cashier.

Q: I just cashed in my winnings. How long will it take before I receive my payout check?
A: From the date Sneak Poker processes the withdrawal request, it normally takes 7-14 business days for a Bank Draft to reach addresses on the US mainland and 1-3 weeks to reach addresses in other locations.

Q: Can I pay for my chips by check or another method besides credit card?
A: Please see our Cashier section for a more detailed description.

Q: I just bought some chips with my credit card. How long before I receive them?
A: If the transaction was successful, the money will be put into your account immediately.

Right-click on your desktop with your mouse and select "Properties" from the popup menu. Select "Settings" from the tabs at the top. From there, you will be able to set both the screen resolution and number of colors being displayed.

Q. Why do I sometimes experience a slow/interrupted connection?
A. Keep in mind that your location, Internet traffic, background downloading, as well as other variables can contribute to a slow connection.

Your Internet connection is rated in the following order, Good>Fair>Poor>None. This information is provided within the game window in the lower left hand corner. If you are disconnected while playing in a game, you have the entire game duration to reconnect and return to that game.

Q: I want to change my Sign In Name. How do I do that?
A: The option to change your Sign In Name is currently not available, and is not planned for the future. You may, however, modify personal information from the “Options” menu, located at the bottom of the screen in the Lobby of Sneak Poker.

Q: HELP! I forgot my Sign In Name/password, how can I retrieve it?
A: Please email support@islandpoker.com for assistance with this matter.

Q: Certain users are using foul language. Should I report them?
A: Yes. Foul language is not tolerated at Sneak Poker. Please email Support with the table number, game number, and the users’ Sign In Names.

Q: I have run out of Play Money. How do I get more?
A: Simply email Support with your request along with your Sign In Name, and more Play Money will be added to your account.